Frequently Asked Questions

Do you accept returns?

All reproduction prints are made to order and are non-returnable. Damaged products will be replaced. See below.

Do you accept returns of original paintings?

I allow for a 10 day consignment period to "try out" the painting. If not satisfied then piece can be returned.  Please use same shipping materials when returning the piece. Shipping costs must be covered by the client when returning the piece. 

Do you provide discounts to designers?

Yes. Designers with a resale certificate receive 20% off retail. Coupon code will be supplied once proof of certificate and business license is supplied. 

Can I request a custom sized original painting?

Yes! Please contact marjolyn@marjolyn.com for information on pricing and lead times. I generally can complete a commission within a 3- 6 week time frame. Commissions are created in a collaborative manner. The size, color, and image are negotiated and understood clearly.  Client gets two revisions after initial piece is presented in a jpg. 

Or you can call me, Marjolyn, at 416-999-7252

What is your Shipping Policy?

All of our art prints ship the cheapest route, using USPS, UPS, Canada Post, Fed Ex. Shipping dates range from 1-7 business days, depending on distance. Customers will receive tracking number via email as soon as their order has shipped.  We fully insure all shipments for total replacement value of art prints. All shipments are trackable and we will email you a tracking number upon shipping of your art. Art prints are manufactured and shipped from California. Originals are shipped from Canada.

Packaging

We have devised a great solution to protect your art, yet not make it so heavy that it costs an arm and leg to ship it. Our professional packaging team custom builds a box out of 3 Ply cardboard and protects the art with styrofoam wrapping, bubblewrap and protected corners. This gives you a proven well-protected, lightweight art shipping solution to guarantee you damage free delivery.

Originals are packaged in bubble wrap, styrofoam and double boxed. Larger pieces are packaged in cora plast. If damaged during shipping, costs of shipping will be reimbursed and piece will be replaced or refund will be offered. Shipping originals can be done with UPS, Canada Post, or Fed Ex. Notification will be sent once piece is sent. Please allow 7-10 business days for shipping. 

What is your Policy on Returns/Exchanges/Refunds? 

1. Damaged Return of Originals

If an original is damaged, then please send me a jpg of the damage (marjolyn@marjolyn.com) . Shipping costs will be reimbursed for the return of the original piece. The piece will be repaired, if possible, or another piece will be created to replace the damaged painting. If you decide that you do not want to replace the piece, a total refund will be supplied. It is also possible to purchase another piece from the inventory to replace the damaged piece. 

2.  Damaged Returns of Prints: If your product arrives damaged or defective in some way contact us ASAP.  We offer a hassle-free Photo Return process to speed replacement. Here's how:

•  Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged.)
•  Attach your photos to an email and send them to marjolyn@marjolyn.com. Please include your name, order number and a brief description of the reason for the return.
•  You will receive an email within 24-48 hours confirming that your photo return is being processed.
•  If your photo return is confirmed, you do not need to mail back your product. We will process the replacement based on your photos.
•  Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

What is Your Privacy Policy?

During late May 2018, you were likely bombarded by emails from every website you have ever ordered from or joined about their updated Privacy Policies. In simple words, new regulations have been put in place to protect the privacy and personal information of citizens within the EU (European Union). The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for "international Businesses" by unifying the regulations within the EU.
Who is affected by this?
The short answer is only citizens of the EU. I do NOT do business within the EU, I have no client base within the EU and I do not advertise or market my Fine Art works within the EU. I even block all countries from my Business Facebook Page/Instagram page that are located outside of North America.
If you are a citizen of the EU and you find my site by way of a Search Engine, a pop-up screen will alert you and require you to consent to cookies to be enabled or decline. Cookies are important to the proper functioning of a website. They are used by online merchants to enable shopping cart function, remembering log-in details as well as providing a secure log-in. To view my website from anywhere in the EU, you must consent and agree to this. Otherwise, you will have no access granted to my site if you decline.
My Privacy Policy
I have the utmost respect for your privacy and take the protection of any data you provide seriously. As you may guess, I expect the same respect from any online merchants or social media websites as well.
I only collect data you provide when voluntarily signing up for my occasional newsletters, or through the procuring and shipment of Fine Art pieces to your destination. I NEVER, EVER distribute or share any information you provide. The following is a breakdown of the various kinds of information and data collected, the general purpose and how it is used.
Tracking Website Visitors
Google provides a most excellent tool for all online merchants to use, big and small, to show us the volume of website visitors we get, how visitors to the site interact, for how long, and if they return. It's called Google Analytics. I am able to use this generic data to better understand client needs, likes and dislikes etc. As an example, the data shows me if visitors "bounce" from my website (say bye bye) within moments of opening the site and what page they did it from. "GA" does this by using "cookies". The data collected by Google Analytics in NO WAY personally identifies you to me. You are able to disable cookies from your web browser to block Google Analytics from tracking your visit to my website, or any website for that matter.
My Website
You have the ability to start your own account on my website, favorite certain artwork for future possible ownership and assign yourself a password. You are able to provide name, email, and phone contact, a site "username" you create as well. This information stays under lock and key and is saved within the website database which is hosted by Art Storefronts. You can change your password as many times as you like, having your own account is a useful tool if you plan to procure a fine art piece at a later date.
When you do follow through on a transaction online using my website, STRIPE works with me to facilitate payments as a third party and takes payment on my behalf. I am in no way privy to your choice of payment method or details, or further Stripe or even PayPal information.
The Contact Form
If you contact me using my contact form for any reason, the data is retained as a record of your inquiry and as a way to return your correspondence for reference. This data is NEVER shared or sold.
Emailed Newsletter Signups
Signing up for my Newsletters is voluntary. If you sign up for my occasional Newsletters (Promotions / Events / New Works) the email address you submit is forwarded to MailChimp which acts a third party processor. MailChimp is simply a wonderful marketing platform designed for small businesses such as myself to send emails (newsletters) or promotional information, a way to advertise and connect our e-commerce websites for some, and a way to help build your brand. Make no mistake, virtually any time you receive a sale offer from a merchant you used online, they are using MailChimp.
If at ANY time you wish to have your email address removed from the database, simply click the unsubscribe button on my Newsletters (be sure you are using the email address you subscribed with) to explicitly request the removal. MailChimp never tells the merchant who unsubscribed.
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Our Third Party Data Processors
Art Storefronts. (Privacy Policy)
Google (Privacy Policy)
MailChimp (Privacy Policy)
Stripe (Privacy Policy)