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Frequently Asked Questions


Do you accept returns?

All reproduction prints are made to order and are non-returnable. Damaged products will be replaced. See below.

Do you accept returns of original paintings?

I allow for a 10 day consignment period to "try out" the painting. If not satisfied then piece can be returned.  Please use same shipping materials when returning the piece. Shipping costs must be covered by the client when returning the piece. 

Do you provide discounts to designers?

Yes. Designers with a resale certificate receive 20% off retail. Coupon code will be supplied once proof of certificate and business license is supplied. 

Can I request a custom sized original painting?

Yes! Please contact for information on pricing and lead times. I generally can complete a commission within a 3- 6 week time frame. Commissions are created in a collaborative manner. The size, color, and image are negotiated and understood clearly.  Client gets two revisements after initial piece is presented in a jpg. 

Or you can call me, Marjolyn, at 416-999-7252


What is your Shipping Policy?

All of our art prints ship the cheapest route, using USPS, UPS, Canada Post, Fed Ex. Shipping dates range from 1-7 business days, depending on distance. Customers will receive tracking number via email as soon as their order has shipped.  We fully insure all shipments for total replacement value of art prints. All shipments are trackable and we will email you a tracking number upon shipping of your art. Art prints are manufactured and shipped from Austin, Texas. Originals are shipped from Canada.


We have devised a great solution to protect your art, yet not make it so heavy that it costs an arm and leg to ship it. Our professional packaging team custom builds a box out of 3 Ply cardboard and protects the art with styrofoam wrapping, bubblewrap and protected corners. This gives you a proven well-protected, lightweight art shipping solution to guarantee you damage free delivery.

Originals are packaged in bubble wrap, styrofoam and double boxed. Larger pieces are packaged in cora plast. If damaged during shipping, costs of shipping will be reimbursed and piece will be replaced or refund will be offered. Shipping originals can be done with UPS, Canada Post, or Fed Ex. Notification will be sent once piece is sent. Please allow 7-10 business days for shipping. 


What is your Policy on Returns/Exchanges/Refunds? 

1. Damaged Return of Originals

If an original is damaged, then please send me a jpg of the damage ( . Shipping costs will be reimbursed for the return of the original piece. The piece will be repaired, if possible, or another piece will be created to replace the damaged painting. If you decide that you do not want to replace the piece, a total refund will be supplied. It is also possible to purchase another piece from the inventory to replace the damaged piece. 

2.  Damaged Returns of Prints: If your product arrives damaged or defective in some way contact us ASAP.  We offer a hassle-free Photo Return process to speed replacement. Here's how:

  •  Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged.)
  •  Attach your photos to an email and send them to Please include your name, order number and a brief description of the reason for the return.
  •  You will receive an email within 24-48 hours confirming that your photo return is being processed.
  •  If your photo return is confirmed, you do not need to mail back your product. We will process the replacement based on your photos.
  •  Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.




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Verified Returns & Exchanges

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Description of Policy from Merchant:

All reproduction prints are made to order and non-returnable. Damaged products will be replaced. If your product arrives damaged or defective in some way contact us ASAP. We offer a hassle free photo-return process to speed replacement. Please see FAQ for further information.


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Description from Merchant:

Fine art giclee prints digitally capture the original work. They are printed on heavyweight canvas using archival inks, and museum gallery wrapped on 1.5" stretcher bars. Fine art prints are a textured 100% acid free, heavyweight, white watercolor paper. Ready for matting and framing of the client's own choice. Art prints are shipped direct to the client from the Print Company in Austin Texas

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