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Frequently Asked Questions
Do you accept returns?
All reproduction prints are made to order and are non-returnable. Damaged products will be replaced. See below.
Do you accept returns of original paintings?
I allow for a 10 day consignment period to "try out" the painting. If not satisfied then piece can be returned. Please use same shipping materials when returning the piece. Shipping costs must be covered by the client when returning the piece.
Do you provide discounts to designers?
Yes. Designers with a resale certificate receive 20% off retail. Coupon code will be supplied once proof of certificate and business license is supplied.
Can I request a custom sized original painting?
Yes! Please contact email@example.com for information on pricing and lead times. I generally can complete a commission within a 3- 6 week time frame. Commissions are created in a collaborative manner. The size, color, and image are negotiated and understood clearly. Client gets two revisements after initial piece is presented in a jpg.
Or you can call me, Marjolyn, at 416-999-7252
What is your Policy on Returns/Exchanges/Refunds?
1. Damaged Return of Originals
If an original is damaged, then please send me a jpg of the damage (firstname.lastname@example.org) . Shipping costs will be reimbursed for the return of the original piece. The piece will be repaired, if possible, or another piece will be created to replace the damaged painting. If you decide that you do not want to replace the piece, a total refund will be supplied. It is also possible to purchase another piece from the inventory to replace the damaged piece.
During late May 2018, you were likely bombarded by emails from every website you have ever ordered from or joined about their updated Privacy Policies. In simple words, new regulations have been put in place to protect the privacy and personal information of citizens within the EU (European Union). The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for "international Businesses" by unifying the regulations within the EU.
Who is affected by this?
The short answer is only citizens of the EU. I do NOT do business within the EU, I have no client base within the EU and I do not advertise or market my Fine Art works within the EU. I even block all countries from my Business Facebook Page/Instagram page that are located outside of North America.
If you are a citizen of the EU and you find my site by way of a Search Engine, a pop-up screen will alert you and require you to consent to cookies to be enabled or decline. Cookies are important to the proper functioning of a website. They are used by online merchants to enable shopping cart function, remembering log-in details as well as providing a secure log-in. To view my website from anywhere in the EU, you must consent and agree to this. Otherwise, you will have no access granted to my site if you decline.
I have the utmost respect for your privacy and take the protection of any data you provide seriously. As you may guess, I expect the same respect from any online merchants or social media websites as well.
I only collect data you provide when voluntarily signing up for my occasional newsletters, or through the procuring and shipment of Fine Art pieces to your destination. I NEVER, EVER distribute or share any information you provide. The following is a breakdown of the various kinds of information and data collected, the general purpose and how it is used.
Tracking Website Visitors
Google provides a most excellent tool for all online merchants to use, big and small, to show us the volume of website visitors we get, how visitors to the site interact, for how long, and if they return. It's called Google Analytics. I am able to use this generic data to better understand client needs, likes and dislikes etc. As an example, the data shows me if visitors "bounce" from my website (say bye bye) within moments of opening the site and what page they did it from. "GA" does this by using "cookies". The data collected by Google Analytics in NO WAY personally identifies you to me. You are able to disable cookies from your web browser to block Google Analytics from tracking your visit to my website, or any website for that matter.
You have the ability to start your own account on my website, favorite certain artwork for future possible ownership and assign yourself a password. You are able to provide name, email, and phone contact, a site "username" you create as well. This information stays under lock and key and is saved within the website database which is hosted by Art Storefronts. You can change your password as many times as you like, having your own account is a useful tool if you plan to procure a fine art piece at a later date.
When you do follow through on a transaction online using my website, STRIPE works with me to facilitate payments as a third party and takes payment on my behalf. I am in no way privy to your choice of payment method or details, or further Stripe or even PayPal information.
The Contact Form
If you contact me using my contact form for any reason, the data is retained as a record of your inquiry and as a way to return your correspondence for reference. This data is NEVER shared or sold.
Emailed Newsletter Signups
Signing up for my Newsletters is voluntary. If you sign up for my occasional Newsletters (Promotions / Events / New Works) the email address you submit is forwarded to MailChimp which acts a third party processor. MailChimp is simply a wonderful marketing platform designed for small businesses such as myself to send emails (newsletters) or promotional information, a way to advertise and connect our e-commerce websites for some, and a way to help build your brand. Make no mistake, virtually any time you receive a sale offer from a merchant you used online, they are using MailChimp.
If at ANY time you wish to have your email address removed from the database, simply click the unsubscribe button on my Newsletters (be sure you are using the email address you subscribed with) to explicitly request the removal. MailChimp never tells the merchant who unsubscribed.
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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
All reproduction prints are made to order and non-returnable. Damaged products will be replaced. If your product arrives damaged or defective in some way contact us ASAP. We offer a hassle free photo-return process to speed replacement. Please see FAQ for further information.
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The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Fine art giclee prints digitally capture the original work. They are printed on heavyweight canvas using archival inks, and museum gallery wrapped on 1.5" stretcher bars. Fine art prints are a textured 100% acid free, heavyweight, white watercolor paper. Ready for matting and framing of the client's own choice. Art prints are shipped direct to the client from the Print Company in Austin Texas
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