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Frequently Asked Questions
Do you accept returns?
All reproduction prints are made to order and are non-returnable. Damaged products will be replaced. See below.
Do you accept returns of original paintings?
I allow for a 10 day consignment period to "try out" the painting. If not satisfied then piece can be returned. Please use same shipping materials when returning the piece. Shipping costs must be covered by the client when returning the piece.
Do you provide discounts to designers?
Yes. Designers with a resale certificate receive 20% off retail. Coupon code will be supplied once proof of certificate and business license is supplied.
Can I request a custom sized original painting?
Yes! Please contact firstname.lastname@example.org for information on pricing and lead times. I generally can complete a commission within a 3- 6 week time frame. Commissions are created in a collaborative manner. The size, color, and image are negotiated and understood clearly. Client gets two revisements after initial piece is presented in a jpg.
Or you can call me, Marjolyn, at 416-999-7252
What is your Policy on Returns/Exchanges/Refunds?
1. Damaged Return of Originals
If an original is damaged, then please send me a jpg of the damage (email@example.com) . Shipping costs will be reimbursed for the return of the original piece. The piece will be repaired, if possible, or another piece will be created to replace the damaged painting. If you decide that you do not want to replace the piece, a total refund will be supplied. It is also possible to purchase another piece from the inventory to replace the damaged piece.
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The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
All reproduction prints are made to order and non-returnable. Damaged products will be replaced. If your product arrives damaged or defective in some way contact us ASAP. We offer a hassle free photo-return process to speed replacement. Please see FAQ for further information.
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Fine art giclee prints digitally capture the original work. They are printed on heavyweight canvas using archival inks, and museum gallery wrapped on 1.5" stretcher bars. Fine art prints are a textured 100% acid free, heavyweight, white watercolor paper. Ready for matting and framing of the client's own choice. Art prints are shipped direct to the client from the Print Company in Austin Texas
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